Overview

At VatsPower And Energy, customer satisfaction is our priority. This Refund & Return Policy explains how we handle returns, replacements, cancellations and refunds for purchases of electrical products including wires, cables, switches, lighting, circuit protection and accessories.

Eligibility for Returns

To be eligible for a return or refund:

1. Products must be returned within 7 days from the date of delivery unless otherwise stated.
2. Items must be in unused, resalable condition with original packaging, labels and seals intact.
3. Proof of purchase (invoice or order number) must be provided.
4. Products that are custom-made, cut-to-length, opened electrical seals, or ordered specially may not be eligible.

How to Request a Return or Refund

Follow these steps to request a return or refund:

1. Contact our support team at vatspowerandenergy@gmail.com or call +91 99555 42506 within the return window.
2. Provide your order number, reason for return, and photos if the item is damaged or defective.
3. Await our return authorization and instructions — do not ship items back unless authorized.

Return Shipping

Unless the return is due to our error (wrong item or defective product), customers are responsible for return shipping costs. We recommend using a trackable shipping method—VatsPower is not responsible for items lost in transit.

Refund Processing Time

Once we receive and inspect the returned item, approved refunds are processed within 7-14 business days. Refunds are issued to the original payment method. Bank or card processing times may vary.

Replacements & Exchanges

If you received a defective or incorrect product, we will arrange a replacement or exchange at no extra cost where possible. If a replacement is not available, we will issue a refund according to this policy.

Order Cancellations

Orders can be cancelled before dispatch. Contact our team immediately to request cancellation. Once an order has been shipped, cancellation is subject to the return process above.

Non-Returnable Items

Items that cannot be returned include (but are not limited to):

1. Cut-to-length cables and custom-sized products.
2. Electrical items with broken manufacturer seals.
3. Products damaged after installation or misuse.
4. Clearance or final-sale items explicitly marked non-returnable.

Damaged or Defective Goods

Inspect deliveries on arrival. Report visible damage within 48 hours. For damaged or defective items we will request photos and may arrange pick-up or instruct you to return the item for replacement or refund.

Warranty & Manufacturer Claims

Manufacturer warranties apply to eligible products. VatsPower And Energy will assist with warranty claims but is not responsible for manufacturer decisions. Keep your invoice for warranty support.

Chargebacks & Fraud

We investigate all chargebacks and fraud claims. Unauthorised chargebacks may result in withheld refunds until the dispute is resolved.

Contact & Support

For returns, refunds or questions please contact:

VatsPower And Energy

Address: 101, Mahils Prem Kunj, Sahdeo Mahto Marg, S.K. Puri, Patna-800001

Email: vatspowerandenergy@gmail.com

Phone: +91 99555 42506

Changes to this Policy

We may update this Refund & Return Policy to reflect operational or legal changes. Updates are effective immediately when posted. Review this page periodically for the latest information.

Governing Law

This Policy is governed by the laws of India and disputes will be subject to the jurisdiction of courts in Patna, Bihar.